Capital Sports Medicine is one of the largest multidisciplinary rehabilitation clinics in New Zealand. It was founded over 25 years ago with just one Physiotherapist, one Sports Doctor and one Podiatrist. Word quickly spread and it didn’t take long before the clinic started to expand, this growth continuing to evolve through the years creating the accomplished team we have today. All whilst still holding onto the basic values that were established all those years ago.
About Us
Our Mission
We do everything we can to get you back to doing the things you love. We accomplish this through:
- Early and accurate diagnosis of your injury
- Provide the best treatment based on experience, evidence and best practice
- Ensure you have the knowledge and skills to maintain strength and fitness during rehabilitation and prevent further injury.
Our Philosophy
We exist to add value to people’s lives
We strive to pass on our knowledge and ensure you know what is going on with your injury/body. We take the time to explain things in a way that works for you.
We only employ people we want to have around for a BBQ
Our workplace is an environment where employees can be themselves, think big, have fun, and do good.
We work as a team across disciplines
Your experience and our success is dependent upon our collective energy, intelligence, and the contributions of all of our staff.
We value you and your family/whanau as the integral part of your care team.
We believe in treating everyone with respect and value the cultural and individual values that you and your family/whanau bring to your team.
Capital Sports Medicine is a Southern Cross Easy-Claim Affiliated Provider
Southern Cross Health Society Easy-Claim (“Easy-Claim”) is a convenient way for Southern Cross members to claim for eligible healthcare services at the time of purchase, without completing a claim form.
Simply present your Member card or use the mobile app’s virtual Member card at the counter when you are purchasing eligible healthcare products and services.
If your plan covers the product or service and it qualifies, we’ll reimburse the provider directly and you’ll only pay any remaining contribution you’re responsible for, so you don’t have to worry about filling out claim forms or waiting for a refund.
For more information please click here.
Our Commitment To Quality Service
Before treatment begins your doctor or therapist will carry out a thorough assessment of your condition.
Some treatments may have risks associated with them so it’s very important that you tell your therapist if you are:
- pregnant
- have a pacemaker or artificial implants of any nature,
- have AIDS or Hepatitis,
- are on any long term medications
- have any chronic or serious health problem.
The diagnosis will be explained to you and the treatment options and probable outcomes discussed. You have the right to refuse part or all of the treatment that is offered to you.
You also have the right to a second opinion. Please discuss this with your therapist or doctor. We will be happy to arrange this for you.
We encourage family members to be present when we are treating children under 16 years of age.
All information recorded in your health records will be kept confidential. Under the Privacy Act, you have the right of access to, and correction of, your personal information held by us.
No information will be given to a third party without your written permission.
Health and Disability Services Consumers’ Code Of Rights
All our staff work to this code in their daily practice.
1 RESPECT: You should always be treated with respect. This includes respect for your culture, values and beliefs, as well as your right to personal privacy.
2 FAIR TREATMENT: No one should discriminate against you, pressure you into something you do not want or take advantage of you in any way.
3 DIGNITY AND INDEPENDENCE: Services should support you to live a dignified, independent life.
4 PROPER STANDARDS: You have the right to be treated with care and skill, and to receive services that reflect your needs. All those involved in your care should work together for you.
5 COMMUNICATION: You have the right to be listened to, understood and receive information in whatever way you need. When it is necessary and practicable an interpreter should be available.
6 INFORMATION: You have the right to have your condition explained and to be told what your choices are. This includes how long you may have to wait, an estimate of any costs and likely benefits and side effects. You can ask any questions to help you be fully informed.
7 IT’S YOUR DECISION: It is up to you to decide. You can say no or change your mind at any time.
8 SUPPORT: You have the right to have a support person or persons present.
9 TEACHING & RESEARCH: All these rights also apply when taking part in teaching and research.
10 COMPLAINTS: It is OK to complain, your complaints help improve service. It must be easy for you to make a complaint, and it should not have an adverse effect on the way you are treated.
