What is Telehealth?
Telehealth is the delivery of health care services through live, interactive
videoconferencing. Telehealth allows you to see and speak to your provider (doctor,
physio, nutrition expert or podiatrist) without you having to travel away from home
during this isolation period. A telehealth appointment is same same but different to
your regular visit. The difference is that you will see and speak to your provider via
videoconferencing! You can expect to have a comprehensive assessment and
management plan including treatment options that are practical and best practice.
We also have the advantage of seeing you in your home environment and maybe
able to suggest improvements to this.
This could work well for you. It means we can check in on how you are going,
progress or change your exercises so we aren't wasting these couple of weeks in
If you've got new niggles you can discuss these - reassurance that the Dr Google
diagnosis is not as bad as you think and what you can do about it until we can see
you face to face in the clinic again.
What to expect
You will be sent a link via email to join the secure video conference session – you
just need to click on this from your phone, tablet or computer.
Prepare for your telehealth appointment as you would for your face to face
appointment. If you know it’s going to be an assessment or exercise based session
make sure you have a space set up where you can move around and that you’re
dressed appropriately. If it’s going to be a talking based appointment like a progress
check in, make sure you have a quiet room where you’ll be free of distractions.
Ideally the appointment would be conducted on a computer with a camera in a well lit
area. If you do not have access to that a tablet, or phone works too. These calls
can be done by phone too so your clinician will discuss with you the best option for
During the call your clinician will confirm it’s you for privacy requirements, then
go through a series of questions about how you’re getting on. Each treatment is
different but the most important thing is that you’ll have the opportunity to engage
and ask any questions as you would in a face to face appointment.