OUR COMMITMENT TO QUALITY SERVICE
Before treatment begins your doctor or therapist will carry out a thorough assessment of your condition.
Some treatments may have risks associated with them so it’s very important that you tell your therapist if you are:
- have a pacemaker or artificial implants of any nature,
- have AIDS or Hepatitis,
- are on any long term medications or have
- any chronic or serious health problem.
The diagnosis will be explained to you and the treatment options and probable outcomes discussed. You have the right to refuse part or all of the treatment that is offered to you.
You also have the right to a second opinion. Please discuss this with your therapist or doctor. We will be happy to arrange this for you.
We encourage family members to be present when we are treating children under 16 years of age.
All information recorded in your health records will be kept confidential. Under the Privacy Act, you have the right of access to, and correction of, your personal information held by us. No information will be given to a third party without your written permission.
HEALTH AND DISABILITY SERVICES CONSUMERS’ CODE OF RIGHTS
All our staff work to this code in their daily practice.
1 RESPECT: You should always be treated with respect. This includes respect for your culture, values and beliefs, as well as your right to personal privacy.
2 FAIR TREATMENT: No one should discriminate against you, pressure you into something you do not want or take advantage of you in any way.
3 DIGNITY AND INDEPENDENCE: Services should support you to live a dignified, independent life.
4 PROPER STANDARDS: You have the right to be treated with care and skill, and to receive services that reflect your needs. All those involved in your care should work together for you.
5 COMMUNICATION: You have the right to be listened to, understood and receive information in whatever way you need. When it is necessary and practicable an interpreter should be available.
6 INFORMATION: You have the right to have your condition explained and to be told what your choices are. This includes how long you may have to wait, an estimate of any costs and likely benefits and side effects. You can ask any questions to help you be fully informed.
7 IT’S YOUR DECISION: It is up to you to decide. You can say no or change your mind at any time.
8 SUPPORT: You have the right to have a support person or persons present.
9 TEACHING & RESEARCH: All these rights also apply when taking part in teaching and research.
10 COMPLAINTS: It is OK to complain, your complaints help improve service. It must be easy for you to make a complaint, and it should not have an adverse effect on the way you are treated.